Frequently Asked Questions
Everything you need to know about our premium analogue gear.
What is the typical shipping time for high-end audio equipment?
We process all orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders can take 7-14 business days depending on customs.
Do you offer a warranty on vintage electronics?
Yes, all our refurbished vintage products come with a 90-day limited warranty covering mechanical and electrical defects. New products carry the full manufacturer's warranty.
How do you ensure fragile items are protected during transit?
We use custom-engineered double-walled boxes and anti-static padding to ensure your sensitive analogue equipment arrives in perfect working condition.
What is your return policy for open-box items?
You can return items within 30 days of delivery. Please note that high-fidelity components must be returned in their original packaging to qualify for a full refund.
Are your products tested before being listed?
Every piece of equipment undergoes a rigorous 20-point inspection by our in-house technicians to ensure audio fidelity and structural integrity.
Do you provide technical support for setup?
Absolutely. Our team of experts is available via email or phone to guide you through the calibration and installation of your new audio system.